Refund policy
All products sold through The Sign Artist online shop are custom-made to order, produced specifically to each customer's selected size, material, thickness, and specifications. For this reason, all online shop sales are final.
This policy applies to products purchased through The Sign Artist online shop.
All Sales Are Final
We do not accept returns, refunds, exchanges, or revisions on orders placed through our online shop. Because each item is made to order, it cannot be restocked or resold, and production may begin immediately after your order is placed.
Please review your order carefully before checking out including size, material, thickness, shape, and any other options, as these selections cannot be changed once your order is placed.
The Only Exception: Shipping Damage
If your order arrives damaged due to shipping, we'll make it right. Shipping damage is covered under our Shipping Policy. Please follow the steps outlined there (inspect your order on delivery, then contact us within 5 days with your order number and photos of the damage and packaging), and we'll arrange a repair or replacement where appropriate.
This is the only circumstance under which we accept a claim against an order.
No Revisions
Design or specification revisions are not available on online shop orders. The product you receive will be made to the specifications selected at checkout, so please confirm every detail is correct before purchasing.
Cancellations
Because our products are made to order and production may begin right away, orders generally cannot be canceled once placed. If you need to make a change, contact us as soon as possible, but we cannot guarantee a change or cancellation once production has started.
Questions?
If you have any questions about your order, please reach out before purchasing and we'll be glad to help:
- Email: thesignartistmi@gmail.com
- Contact page: signartistmi.com/pages/contact