Shipping policy
Thank you for choosing The Sign Artist. Nearly everything we sell is custom-made to order. Cut, printed, and finished specifically for you, so please review the timing and shipping details below before placing your order.
Where We Ship
We currently ship within the United States only. We do not offer international shipping at this time.
Production Time
Because our products are made to order, please allow 7–10+ business days for production before your order ships. Larger or more complex orders may require additional time. Production time is separate from shipping transit time.
We'll email you once your order is complete and has been handed off to the carrier.
Shipping Rates & Transit
Shipping costs are calculated at checkout based on the size and weight of your order, since our products range from lightweight banners to large, rigid panels. You'll see your exact shipping cost before you pay.
Oversized or heavy rigid items, such as large aluminum, PVC, or HDU panels, may ship by freight (LTL) rather than standard parcel carriers. If your order requires special freight handling, we'll reach out to coordinate.
Once shipped, transit times vary by destination and carrier. A tracking number will be emailed to you as soon as your order is on its way.
Local Pickup
Prefer to pick up? Local pickup is available free of charge at our shop:
The Sign Artist 47 Front St STE 25, Marco Island, FL 34145
We'll notify you when your order is ready. Please bring your order confirmation when you come by.
Damaged or Lost Shipments
We package every order carefully, but if something arrives damaged:
- Inspect your order upon delivery.
- Contact us within 5 days of delivery with your order number and photos of the damage and the packaging.
- We'll work with the carrier and arrange a repair or replacement where appropriate.
If a shipment is lost in transit, contact us and we'll open a claim with the carrier to get it resolved.
Incorrect Addresses
Please double-check your shipping address at checkout. We aren't responsible for orders sent to an address that was entered incorrectly. If a package is returned to us as undeliverable due to an incorrect address, additional shipping charges may apply to resend it.
Custom & Made-to-Order Items
Because our products are produced specifically for you, orders generally cannot be canceled or changed once production has begun. For details on returns of defective or incorrect items, please see our Return Policy.
Questions?
We're happy to help:
- Email:Â thesignartistmi@gmail.com
- Contact page: signartistmi.com/pages/contact